The boyfriend was charged more than eight times for a phone that costs more than $200. He’s called Amazon.com 16 times in attempts to rectify their mistake. Here are some of the things he has said to various (idiot) Amazon.com associates:
- Oh my God, you suck at your job. May I please be transferred to someone else? Yes, seriously. Anybody but you.
- You are basically saying I should trust you when you have done nothing but proven to me that you cannot do what you say you will do.
- You guys are fucking this up so hard at every turn, at every opportunity. I really don’t know how I can handle this any differently.
- No see, that is what I have done sixteen times, and I keep getting a different answer. In the meantime I am unable to use my checking account, I can’t buy groceries, you haven’t shipped my item and I haven’t gotten the same the same answer twice.
- I just want my phone, ya know? That’s it. And I couldn’t have imagined how this could have gone more poorly, unless I were to get hung up on, which has happened twice tonight. Yes, really…Well, you didn’t know I called this morning, so that doesn’t exactly surprise me.
- You mean you know I’ve called sixteen times, but there isn’t a single note about the conversations that were had? I mean, what the fuck?
17 comments ↓
May the giant spaghetti monster in the sky have pity on his poor soul.
Also, I know what I’m gonna get when I visit NiT, but is it too much to expect that “Oh my God” as an oath be censored?
That name is precious to some of us.
Now, THAT’s funny.
Yes it is.
And I’ve got $200 bucks that says that these 16 different maroons he has talked to are in various spots around the world and have almost no connectivity to the location where the theoretical phone is stored. Yeah, there is some computer tracking deal, but asking any of these phone-answerers to speak to a supervisor will be met with incredulity and at best will lead to another maroon who doesn’t have any more idea than the first on how to deal with the problem, but who does have a ‘better sense of phone savvy on how to deal with beligerant customers’.
I feel his pain!
I don’t think they are in various spots. I think everyone last one of those people is on the Indian subcontinent.
Sorry lex. Only two of the roughly 16 people I’ve spoken with have had anything resembling and Indian accent.
Kevin - are you any closer to getting your phone??
Quite hysterical.
Just because they don’t sound Indie doesn’t mean that aren’t. I hear they pay 16 cents an hour more for people without discernable accents ;]
please say they’ve resolved this by now.
No, it hasn’t. Still no phone, a cancelled order and an email stating the contrary.
Are you still being charged for all this shit?
john, they say that they reversed the $1500 in authorizations, but they have not gone through yet because they waited until saturday. My order was cancelled, and I can’t re-order (from them or anyone else) until that reversal happens.
Maybe it’s the same guy, doing 16 different voices, just to fuck with you. Wouldn’t THAT be wierd?
Hi, I’m a random person….
Did he pay with a credit or debit card? Contact the credit card company, or your bank if it’s a debit card. I work at a bank and handle disputed charges daily. He’ll get his money back eventually….it varies, but we credit the account immediately while we investigate.
Yeah, what lex said…
I gather folks in Bangladore are taught how to speak like they live in the USA. You’d be surprised if you knew how many of the supposedly American folks you talk to on support lines are actually in Asia. They’re usually pretty good at it, but every now and then if you listen REAAAAAALY closely you can pick up an odd staccato rhythm to their speaking patterns or a slip of a uniquely Indian accent.
(Note: I don’t begrudge them for making a living. I’m just passin’ along info.)
Leave a Comment