What unnerves me most is trying to gauge their mood. Sometimes they
smile when I circle back to check on them. Sometimes they glare.In addition to dexterity, poise and a good memory, a server apparently needs to be able to read minds.
A New York Times restaurant critic spends a week waiting tables. It’s a terrific read, and a spot on look at what it takes to make it as a server.
5 comments ↓
Great article. Everyone should have to work in a restaurant for a few months at least. It should be required.
Failing that, everyone should read that article.
Don’t have time yet to read it, but the quote is great. It underscores what happens throughout the customer service world. Working the registers at a supermarket chain as I used to, I ran across all sorts of customers whose seeming purpose in being there that day was to test my patience. As if it’s OK to be a satisfied customer, but not OK to let on to the employees that that’s the case.
Hi brittney:
How many blogs you have besides Nashville Is Talking.
http://www.sftalking.blogspot.com
Very interesting read. That is one job I never want to have. Anyone with the patience to do that has a special spot waiting for them in heaven.
Have you heard of waiterrant.com? He mentions this artical in his blog as well. Saintly patience, I agree.
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