Comcast can suck my butt. I was trying to sign up online for limited basic cable and hi-speed internet access when I was told that those without existing Comcast service cannot choose the self-installation option. Confused, I called Comcast to ask about this (I’ll sign up for t.v. today, then call back tomorrow for internet, if I have to), but was told by a rep that that wasn’t true. I could have self-install. She wanted to know if she could sign me up on the phone. I told her that I wanted the 19.99 per month intro rate offered only online, so no, but she told me she could do that on the phone. I agreed.
Then she transferred me. The machine wanted to know the phone number where I wanted service. We do not have, or want to have, a land line. So, I entered my cell number. This put me in connection with a Nashville-area rep. That rep transferred me to a nationwide rep, so I started all over. Told them about the 19.99/mo. intro rate, and that rep told me she’d transfer me to the internet department, who could offer me that special rate. Transferred a third time, I was put in touch with a woman who told me she couldn’t offer me the intro rate, but because I was “promised” it, that she would make it happen. Wow, thanks. However, I was never signed up for the limited basic cable that I wanted, so once she figured that out, I was put back on hold so she could “make a few changes.” This took about 10 full minutes.
After all that she tells me the fee for a technician to come out to set up the modem is $60. I explained to her that THE ENTIRE REASON I CALLED was to get the self-installation package. She informed me that was impossible, because I do not have an existing account. WHICH IS THE EXACT OPPOSITE OF WHAT THE FIRST REP SAID.
Thirty minutes after my initial call I am pissed and ready to get the fuck off the phone. I agree to the $60 fee just to get it over with. Gah! So fucking frustrating. I was told two different things, talked to four different people and ended up back where I started.
Fucking Comcast, I swear. I thought I could escape those bastards.