Comcast can suck my butt. I was trying to sign up online for limited basic cable and hi-speed internet access when I was told that those without existing Comcast service cannot choose the self-installation option. Confused, I called Comcast to ask about this (I’ll sign up for t.v. today, then call back tomorrow for internet, if I have to), but was told by a rep that that wasn’t true. I could have self-install. She wanted to know if she could sign me up on the phone. I told her that I wanted the 19.99 per month intro rate offered only online, so no, but she told me she could do that on the phone. I agreed.
Then she transferred me. The machine wanted to know the phone number where I wanted service. We do not have, or want to have, a land line. So, I entered my cell number. This put me in connection with a Nashville-area rep. That rep transferred me to a nationwide rep, so I started all over. Told them about the 19.99/mo. intro rate, and that rep told me she’d transfer me to the internet department, who could offer me that special rate. Transferred a third time, I was put in touch with a woman who told me she couldn’t offer me the intro rate, but because I was “promised” it, that she would make it happen. Wow, thanks. However, I was never signed up for the limited basic cable that I wanted, so once she figured that out, I was put back on hold so she could “make a few changes.” This took about 10 full minutes.
After all that she tells me the fee for a technician to come out to set up the modem is $60. I explained to her that THE ENTIRE REASON I CALLED was to get the self-installation package. She informed me that was impossible, because I do not have an existing account. WHICH IS THE EXACT OPPOSITE OF WHAT THE FIRST REP SAID.
Thirty minutes after my initial call I am pissed and ready to get the fuck off the phone. I agree to the $60 fee just to get it over with. Gah! So fucking frustrating. I was told two different things, talked to four different people and ended up back where I started.
Fucking Comcast, I swear. I thought I could escape those bastards.
6 comments ↓
You can check out any time you like, but you can never leave.
It would be in your best interests to get them to come out and do a pro install. If they have to come out later because the wiring in your house is sketchy or your drop is bad or any number of things that a tech SHOULD catch during an install, it is going to cost you.
We refer to the Self Install Kits as “Trouble Calls in a Box”.
I’m starting to think they are in cahoots with the cell phone company to make you burn minutes going in circles.
Yes, I said cahoots.
Yep. AND they removed MSNBC from basic cable lineup and switched it to HD upper channel that I can’t access. The only cable news I watch is gone. I wrote to them and they asked for waaaay too much personal information just to look into it.
I too have had the frustration with Comcast and my step-son works for them. He has heard my rantings and agrees. Now he just takes care of any problems to avoid hearing me complain. I also heard that you can get the specials that they offer to new customers even if you are not a new customer. Keeping old customers is more cost effective than recruiting new ones, so you call and ask for the special rate they are offering new customers. They have a special department that handles those calls. The person who told this said he has been on the “introduction special” for over five years. Every time they offer a better deal, he calls. I have not tried it myself because right now they don’t appear to be charging for internet since we moved. Good luck. They probably are in cahoots.
I had the same thing happen when I first signed up, except I wasn’t as persistent. And when the guy did come out to set it up, he actually told me he was sorry I was getting ripped off. I didn’t even bring it up. He asked how much they were charging me (!), and then apologized for the rip off.
Every SINGLE time I call Comcast, there’s some kind of issue. Either I get transferred somewhere I don’t need to be, put on hold and connected back to an automated system — or I get a person who sounds entirely competent, but later on I found out they didn’t know what in the world they were talking about. It’s like there’s no accountability! They can just say whatever the hell they want without repercussions. I don’t understand it.
Leave a Comment